Refund policy
**Singles and graded cards (slabs)**
We inspect and photograph every card before it ships. If a single or slab you receive is not as described (wrong card, wrong condition, wrong language or finish, or damaged in transit), contact us within 14 days of delivery at longswordcollectibles@gmail.com with your order number and photos. Returned items must come back in the same condition and holder they shipped in. We check the certification number and the slab's condition on every returned graded card. A slab with a different cert number, or one that has been cracked, tampered with, or damaged after delivery, will not be accepted.
We don't accept returns for change of mind on singles or slabs.
**Sealed product**
Sealed product can be returned only if it is still factory sealed and unopened, within 14 days of delivery. **Opened sealed product cannot be returned or refunded** for any reason, including pull results.
**How refunds work**
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your **original payment method**. Your bank or card issuer may take a few business days to post it. If the item was not as described, we'll provide a prepaid return label. If we combine several of your orders into one shipment, we'll refund the extra shipping to your original payment method.
**Damaged or missing packages**
Please contact us before opening a dispute with your bank. We'll help with the carrier claim and make it right. A chargeback opened without contacting us first slows down the resolution for everyone.
**Authenticity**
Every card we sell is authentic and inspected. Graded cards are sold as encapsulated, and you can verify the cert number on the grader's site (PSA, BGS, or CGC). If you believe an item is not authentic, contact us within 14 days of delivery for a full refund on return of the item.
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